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Frequently Asked Question

Whether you are already an experienced Lemongrass guest or new to our salon and spa, chances are you have questions about what to expect when visiting us. We have compiled these frequently asked questions to ensure you have the information you need prior to your beauty and wellness appointment. Feel free to call or email with any questions not answered here. Thank you!

Hair Services

Question: When coming in for a special occasion style (updo) will my hair be shampood during my service? Answer: No. Our stylists prefer to work with your hair when it has a bit of texture. It does not need to be clean.

General Information

The following information is provided to assist you in creating the perfect experience at Lemongrass Salon.

Please arrive 15 minutes before your scheduled appointment time to fill out client forms and to change into a robe if having multiple spa services.

All valuables should be stored in a secure location at the time of service. Lemongrass Salon and Spa is not responsible for any lost, stolen or misplaced items.

We kindly request that all phone calls are concluded and all cellular devices are turned off or silenced prior to entering treatment areas, as not to disturb other guests.

We also ask that children be left at home or with a caregiver outside the facility if not receiving services themselves.

Reservation and Cancellation Policy

We respectfully request that all date changes or cancellations be made 24 hours before your scheduled appointment. A 48-hour notice is requsted for any multiple services or spa packages.